How much does delivery cost?
Delivery costs are based on the weight of an item (including packaging) and your post code and/or country. Our site automatically calculates the product weight (actual and/or dimensional weight) and offers various shipping options for you to choose from during the checkout process.
You can also find out how much delivery will be charged by clicking on the "+Shipping Charges" underneath the A$ price of the item. For multiple items, add them to the "basket" then proceed to "check out" to calculate shipping (you do not have to proceed to the ordering stage if you are not ready to purchase your items)
Where do you deliver to?
We ship with Australia Post to Australian customers, and throughout most regions of the world. We use Parcel Post and Express Post for Australian customers (both services now include tracking), and Express Post International for overseas customers (NOTE: this service excludes contents insurance but can be purchased additionally by emailing us prior to ordering) We also ship via Airmail to overseas customers. Please note that Airmail Parcels are non-insured and non-traceable.
How long does delivery take within Australia?
Delivery time varies depending on your location and your chosen delivery method. Estimated delivery of parcels within Australia by Express Post is 1-2 business days to major centres (allow 3-4 days for remote areas) and Parcel Post ranges from 2-5 business days to major centres and 5-8 business days for regional and country areas.
How long does shipping take to another country?
Please click on the links below to view detailed information regarding shipping to overseas destinations -
Reliable delivery to over 200 countries in 3 to 10 working days
Reliable delivery within 3 to 7 business days* (subject to country specific zones)
Tracking number provided and basic tracking to most destinations
*Please Note - entire package contents are declared at full purchase value for insurance and customs purposes. Customers are responsible for paying any customs fees, import duties and/or tax into their own country.
Where is my order?
If you selected a shipping option with a tracking number you can trace your parcel online (you will receive a confirmation email once your order has been dispatched and will include either the Registered or Express Post article number): http://auspost.com.au/track/track.html
Please allow 24-48 hours for tracking information to register on Australia Post's website.
If you have further inquiries relating to shipping and delivery, please contact us